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Special needs

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We know that your travel needs may differ from those of our clients in general. You will find the following information in this section:


Receive the services to which you are entitled!

Please note that the range of our special and adapted services may vary from one region to another, depending particularly on station facilities and train cars. Therefore, to help ensure that your individual needs are met and that your trip is as comfortable and pleasant as possible, please:

  • book travel 48 hours or more in advance
  • call us to purchase your tickets at 1 888 VIA-RAIL (1 888 842-7245) or TTY 1 800 268-9503 (hearing impaired) or at one of our ticket counters at the station nearest you.
  • specify the special services you will require to the agent when booking.

VIA suggests that all customers with special service requests arrive at VIA stations early for safe and timely access to the correct platform. Please validate VIA station hours as some stations open 30 minutes prior to scheduled train time.

Access to Travel is a special needs information web site created by Transport Canada to provide you with facts on accessible transportation and travel across Canada with the aim of making accessible travel easy and enjoyable! This site also has a detailed list of Canadian transportation companies offering accessible local, intercity and national service.